Q Are you a manufacturer?
A Yes, we are manufacturer, we can control both the manufacture of the machine materials and its fabrication.
Q How about machine packing?
A For shipping whole line by FCL, We use packing film and wood pallet, for shipping single machine by LCL, we use wooden case. the customer need bear wooden case cost.
Q How long for machine fabricating?
A This according to your order, if for single machine, it just need 10-20 days, if for whole line, it will need 45-60 days.
Q How about the spare parts?
A We will send one year easy broken spares part together with the machines. During the warranty time, we will supply the spare parts with our cost.
Q When to install my machines?
A When machine arrive and everything is ready, for example workshop, electricity, water, air, raw materials all are ready, we will send one or two engineers, And customer need supply food and bed and bear 50USD/day’s allowance
Q How long for machine installation?
A According your preparation work, if everything is ready, it will take about 10 to 25 days.
Q How about the guarantee for this machine?
A We supply guarantee of 15 months after machine delivery.